Terms and conditions

Definitions and interpretations

1. In these conditions:

   1. “you” means the person or organisation submitting an order for Services

   2. “us” / “our” means The Installer Registration Card Scheme

   3. “services” means the services to be supplied under these conditions

   4. “party” means either you or us; “Parties” means you and us

   5. "writing" means letter, fax or email

   6. “consumer” means any customer who is purchasing services for personal use

   7. “purchaser” means any company applying and purchasing services on behalf of its employees

2. The contract for the supply of Services (“Contract”) will be formed when you submit your order.

3. These conditions should be read in conjunction with The Scheme Requirements. Where a discrepancy is present between The Scheme Requirements and these Terms and Conditions, these Terms and Conditions will take precedent.

4. Any omission or error in any sales literature, mobile app, web page or site, order form, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability.

5. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.

6. Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa. 

Scope of the Card Service

1. By applying for The Installer Registration Card Scheme card;

2. You confirm that the information you are providing is true, correct and accurate in all respects

3. You agree to comply with all applicable rules relating to The Installer Registration Card Scheme Requirements

4. You understand and agree that all or part of the information you supply will or may be used by The IAA for the purposes of administering The Installer Registration Card Scheme, which may include copying it, to entering it onto a secure database accessible via a mobile app and website, verification of qualifications and employment, and passing your information to various partners for the purpose of data verification and card production. To the extent that any part of the information supplied constitutes personal data within the meaning of the Data Protection Act 2018, you expressly consent to the foregoing:

   1. You will notify The IAA, at carding@theiaa.co.uk of any material alteration to any of the information supplied by you (including but not limited to your name(s) or home address) as soon as it occurs, together with documentary evidence thereof (e.g. a marriage certificate or deed poll); and

   2. If your application is made on the behalf of a third party, you confirm that the latter has expressly consented in writing to your so doing

   3. All application fees are non-refundable and non-transferable.

   4. If your application is incomplete or unacceptable you will be given 20 days to resolve any issues. Any applications returned after 20 days will not be eligible for a refund of the application fee.

5. Most cards will be verified within 5 days of application. If your card has not been verified, please contact The IAA at carding@theiaa.co.uk.

6. The Installer Registration Card Scheme remains the exclusive property of The IAA.  Cards are issued to and must be kept in the named cardholder’s secure possession at all times.  The Installer Registration Card Scheme reserves the right to unilaterally withdraw a card.

7. We shall process your data in accordance with the Data Protection Act 2018. View our Privacy Notice.

8. Where a mobile device is lost or stolen, the card holder is responsible for notifying the scheme at carding@theiaa.co.uk to enable The IAA to disable the digital card and prevent unauthorised use.

Scheme Requirements

1. Any person who purchases services must do so in conjunction with the Scheme Rules.

2. The scheme rules can be found in the Scheme Requirements.

Accessing the Website and Mobile Application

1. All reference to the Website includes the mobile application

2. Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the website without notice. We will not be liable if for any reason the website is unavailable at any time or for any period.

3. From time to time, we may restrict access to some parts of the website, or the entire website, to users who have registered with us.

4. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.  If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at carding@theiaa.co.uk.

5. You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

6. When using the website, you must also comply with the provisions of our Privacy Policy.  Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the website you warrant that all data provided by you is true and accurate.  See our Privacy Notice.

Viruses, Hacking and Other Offences

1. You must not misuse the mobile app or website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack.

2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it. 

Warranty

1. We will supply the Services which you purchase from us with reasonable skill and care.

2. If the Services which you purchase from us do not do what we say in Writing that they will do, you should notify us in Writing within 28 days of their supply or within a reasonable time from their supply for defects which are not apparent to you following the provision of the Services. If the Services are not in compliance with what we say in writing that they will do, we will either remedy the defect in question, re-supply the defective services or refund the price (or a proportionate part of the price) of the defective services (or proportionate part of the services).

Limitation of liability

1. We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for:

   1. any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Services or their use by you

   2. any losses which are not caused by any breach by us; and/or

   3. business or trade losses.

2. Liability in connection with the Contract will not exceed the purchase price of the Services to which the claim relates.

3. Nothing in this Contract shall limit our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors nor for any other matter which by law cannot be excluded. 

Price

1. The price for the Services is stated on the mobile app or website at point of submission. All prices shown on the site are in pounds sterling and are exclusive of VAT unless otherwise provided. If the rate of VAT is amended, we shall change the rate of VAT payable by you accordingly. 

Payment at point of order

1. The price of the product (which excludes VAT) will be the price indicated in pounds sterling on the website order page when you placed your order.

2. All payments should be made via our website by credit card through our payment partner, Stripe.

Payment by Business Credit Account

1. If you wish to open a Business Credit Account, you must complete the online application. 

2. We reserve the right to grant, decline or terminate any credit facilities or reduce or suspend any credit limit at any time and demand immediate payment of all monies outstanding.

3. Sums due on a Business Credit Account are payable by Direct Debit on the last working day of the month following the month in which delivery of the Services takes place. 

4. We may request a sum to be paid in advance.  Any advance payment made by you at our request shall be held by us as a deposit and not as a part payment.  Any deposit is non-refundable in the event of you exceeding your credit terms.

5. If you become unable to pay your debts (or have no reasonable prospect of so doing), make an arrangement with your creditors, suffer a bankruptcy order, become insolvent or go into liquidation, receivership or administration, have an administrator appointed, are wound up, or breach your payment obligations under the Contract, then we may, as well as any other rights which we have under this Contract, immediately terminate the Contract and suspend or cancel further delivery.

6. If you fail to pay for any Services in accordance with these conditions we may bring action against you for the price of the Services at any time.

7. If the Direct Debit fails, we may demand immediate payment of all monies outstanding from you on account. Where a Direct Debit fails twice, the Credit Account facility will be withdrawn.

8. Where credit has been declined or terminated, our services are available to you through the “Payment at point of order” facility.

9. No payment will be deemed to have been received until we have received cleared funds.

10. All payments payable by you under the contract will become due and payable immediately, on its termination, despite any other provision. 

Delivery

1. We will deliver the Services to the virtual address designated by you in the accepted order.

2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale.

3. If you have any queries relating to the delivery of your Services, or in the event of non-delivery, please contact us at carding@theiaa.co.uk.

Summary of your key legal rights where you are purchasing as a Consumer

1. This is a summary of your key legal rights where you are purchasing as a Consumer. These are subject to certain exceptions. For detailed information, please visit Citizens Advice or call them on 03454 040506.

2. Your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

   1. if your digital content is faulty, you're entitled to a repair or a replacement

   2. if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back

   3. if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

3. Under the United Kingdom’s the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel the Contract for the supply of the Services within 14 working days. For the purposes of this contract, at the point an application is accepted the order, made to the customer’s specification, deemed to be processed.  Therefore, this right to cancel is not applicable to this contract.

Delay or failure to perform

1. We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or any failure by you to notify us of a change of address. 

Assignment

1. We may freely assign, sub-contract or otherwise transfer in whole or in part the Contract. You may not assign, sub-contract or otherwise transfer in whole or in part the Contract without our written agreement. 

General

1. When using our website, please refer to our website user conditions. We may provide links to other, third party websites on our website. These links are for your information only and do not constitute any endorsement of any third party products, services or information and you acknowledge and accept that any reliance upon such information shall be at your own risk.

2. All intellectual property in the Services (including, without limitation, any information, documentation and/or materials produced in connection with the Services) are and shall remain fully vested in us. Nothing in these conditions shall grant to you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services.

3. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

4. No waiver by us of any breach of the Contract by you is considered as a waiver of any subsequent breach of the same or any other provision.

5. We make no representation, warranty or guarantee in respect of the Services and shall have no liability to you (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, costs or expenses incurred by you, or any third party, acting in reliance upon or by virtue of any information which has been accessed by you by virtue of the Services provided under this Contract.

6. The views and/or opinions expressed by any of our employees during the provision of the Services (or otherwise) may not represent our views and/or opinions and we shall have no liability to you or any third party (whether in contract, tort, negligence or otherwise and howsoever arising) for any loss, damage, suffering, costs and/or expenses incurred resulting from the expression of such views and/or opinions by our employees.

7. If you have any questions or complaints about the Services, please call The Installer Card Customer Services on 03333 239045 or email us at carding@theiaa.co.uk., or by post at The Installer Registration Card Scheme ,The IAA, Unit 3 Ouzel Industrial Estate, Grovebury Road, Leighton Buzzard, Bedfordshire, LU7 4ER.

8. We will acknowledge your complaint within seven working days and you can expect a full response within 21 days.

9. If you are dissatisfied with the response to your complaint you can ask for it to be referred to The IAA CEO by post at The Installer Registration Card Scheme, The IAA, Unit 3 Ouzel Industrial Estate, Grovebury Road, Leighton Buzzard, Bedfordshire, LU7 4ER.